Dear Tom Smith,
I want to say thank you for taking time to check on our account and also for the discount you gave us. I really appreciate it.
Dave, the young man who did the work, was wonderful. He was very polite and friendly and an asset to your company. Bob and I were both very impressed with his work and the way he presented himself, a gentleman.
We will continue to do business with you and hope to for a long time to come.
Bob and Barbara P.